Dear Users and Fans,
Thank you for your continued trust and support of CHUWI.
Due to a production error, a limited number of CoreBook X and CoreBook Plus units were assembled with incorrect processors. If you have received a device that does not match the specifications you ordered, please return it for a full refund. You may initiate the return through your original purchase channel or contact our official support team at [email protected] for assistance.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this matter promptly and ensuring that your rights are fully protected.
Return Guidelines:
- Please ensure the device is in original condition with all accessories included
- Valid period: From now until May 31, 2026
With 22 years of brand history, CHUWI has always placed the highest priority on quality and innovation. Moving forward, we will continue to uphold a “user-first” philosophy and strive to deliver high-quality, innovative products with exceptional value.
Thank you again for your understanding and support.
Sincerely,
CHUWI Team
