FAQ - Chuwi

Screen flashes

When the battery level is low, the screen may flash

Solution : use it when the tablet is fully charged or restart the tablet
It cannot enter the system when the tablet turns o

The system may crash or important files are deleted

Solution : flash the image again
Cannot read SDHC

It may be not compatible with SDHC with 80M/s

Solution : change a general SD card
Touch screen cannot work; Wifi cannot work

It may be that you reset the tablet or the antivirus software deletes the drivers. It is recommended please do not install antivirus sorfware.

Solution: install the drivers again

When the tablet connect wifi, it occurs blue scre

It may be the problem of wifi driver

Solution : uninstall the wifi driver and reinstall it
Cannot connect HDMI

The display is not changed into HDMI mode or the HD cable is defective

Solution : Change the HDMI or display
The touch screen can not work when the windows 10

The driver is not compatible with the updation

Solution : install the driver or flash to the factory set
It occurs blue screen and restart over and over ag

The important files in system may be lost

Solution : flash the factory set
When the tablet is reset, it occurs blue screen

The tablet connects keyboard and restart the tablet and choose "Yes" to click "enter"
Cannot turn on

The charger or the usb cable is defective . The battery level is low or the battery is protected

Solution : please get the tablet charged for an hour and press the power button for seconds

It cannot enter the system when the tablet turns o

The system may crash or important files are deleted

Solution : flash the image
The TF card cannot be read when the tablet is rest

It may be the compatibility problem of the TF

Solution : Please take out the TF card and put it in again
Touch screen cannot work; Wifi cannot work

It may be that you reset the tablet or the antivirus software deletes the drivers. It is recommended please do not install antivirus sorfware.

Solution : Install the drivers again