Select Your Country/Region

United States English
中国(大陆) 简体中文
España Español
CIS Русский
日本 日本語
Deutschland Deutsch
Italia Italian
Portugal Português
Philippines Philippines
Europe English
Global (Other country or region) English

Shipping and Delivery | Chuwi


1. How can I cancel my order if it hasn't shipped yet?

If your order has not yet been shipped, you can CONTACT US to cancel it. Please be aware that due to the time difference between countries, we cannot guarantee the success of the cancellation. Once your order has been shipped, it cannot be cancelled.

2. Will there be shipping charges for repeated delivery attempts, rejected packages, or returns without reason?

Yes, additional delivery charges will be the responsibility of the consignee in cases where delivery failures are caused by the consignee. If a product is returned due to order cancellation or package rejection after shipment, the shipment charges will be deducted from the refund and borne by the consignee. Similarly, if a return is made without reason, the customer will be responsible for the shipment charges, which will be deducted from the refund.